Privacy Policy

Effective Date: September 9, 2026
Last Updated: September 9, 2026

NORAD Academy (“NORAD Academy,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our students and users. This Privacy Policy explains how we collect, use, store, protect, and share information when you use the NORAD Academy mobile application, website, courses, and related educational services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the NORAD Academy app, we may collect the following categories of information:

A. Account Information

When you create an account, we may collect:

• Name
• Email address
• Mobile or phone number
• Password or authentication credentials
• Profile information provided by you

B. Educational and Learning Information

To provide our educational services and personalise your learning experience, we may collect:

• Courses purchased or enrolled in
• Videos or educational content accessed
• Study progress
• Test and quiz results
• Question and answer activity
• Learning preferences
• Performance and revision progress

C. Usage and Device Information

We may collect information about how you interact with our Services, including:

• App usage information
• Features accessed
• Crash reports and diagnostic information
• Device type
• Operating system
• App version
• IP address or general network information

D. Information You Voluntarily Provide

You may choose to provide additional information when contacting our support team, participating in discussions, submitting feedback, or using other features within the app.

2. How We Use Your Information

NORAD Academy may use your information to:

• Create and manage your account
• Provide access to courses and educational content
• Track your study progress and performance
• Provide personalised learning experiences
• Conduct tests, quizzes, and assessments
• Respond to support requests and enquiries
• Send important account, service, and educational notifications
• Improve our courses, app, and educational services
• Monitor and prevent fraud, misuse, and security issues
• Comply with applicable legal obligations

We use personal information only for legitimate purposes related to providing and improving our educational services.

3. Student Privacy

NORAD Academy is an educational platform and takes student privacy seriously.

We do not sell students’ personal information to third parties.

We do not knowingly use student information for behavioural advertising or advertising profiling based on a student’s educational activity.

Student learning information, including study progress and test performance, is used primarily to provide and improve educational services and learning experiences.

4. Payments and Purchases

If you purchase a course or subscription through the Apple App Store, payments may be processed by Apple according to Apple’s applicable terms and privacy practices.

NORAD Academy does not directly receive or store your complete credit card or payment card details when payment processing is handled by Apple or another authorised payment provider.

If other payment methods are offered, the applicable payment provider may collect information necessary to process your transaction.

5. Third-Party Services

Our app may use trusted third-party service providers to support features such as:

• Cloud hosting
• Authentication
• Analytics
• Crash reporting
• Customer support
• Notifications
• Payment processing

These third parties may process limited information on our behalf to provide their services.

We require service providers to handle user information appropriately and in accordance with applicable privacy and security requirements.

Important: The specific third-party services used by the NORAD Academy app may change over time. Where required, applicable data practices will be disclosed in accordance with relevant App Store requirements.

6. Analytics

We may use analytics tools to understand how users interact with the NORAD Academy app and to improve our Services.

Analytics information may include:

• App usage patterns
• Features used
• Device information
• App performance information
• Crash and diagnostic data

Where required, we will obtain appropriate consent before collecting or processing information for purposes that require user permission.

7. Advertising and Tracking

NORAD Academy does not currently use student information for behavioural advertising based on educational activity.

If the app uses advertising, tracking technologies, or advertising identifiers in the future, we will provide appropriate disclosures and obtain permission where required by applicable laws and Apple’s policies.

8. Device Permissions

The NORAD Academy app may request access to certain features of your device only when necessary for specific functionality.

Depending on the features available in the app, these permissions may include access to:

• Camera
• Photos or media
• Notifications
• Microphone

You may manage many device permissions through your iPhone or iPad settings.

NORAD Academy will request access only when reasonably necessary for the relevant feature.

9. Data Sharing

We may share information only in limited circumstances, including:

• With service providers that help us operate our Services
• With payment providers to facilitate authorised transactions
• When required by law or legal process
• To protect the rights, safety, security, or property of NORAD Academy, our users, or others
• In connection with a business transfer, merger, acquisition, or restructuring, where permitted by law

We do not sell your personal information as a commercial product.

10. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should not share their passwords with others.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Maintain your account
• Provide educational services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Maintain legitimate business and security records

When information is no longer reasonably required, we may delete, anonymise, or securely retain it as required by applicable law.

12. Your Privacy Choices and Rights

Depending on applicable law and the nature of your information, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Request information about how your data is used

You may also update certain account information directly through the app.

To request access, correction, or deletion of your personal information, please contact us at:

Email: support@noradacademy.in

We may need to verify your identity before processing certain requests.

13. Account and Data Deletion

You may request deletion of your NORAD Academy account and associated personal information by contacting us at:

Email: support@noradacademy.in

Upon receiving a valid deletion request, we will process the request in accordance with applicable laws and our legitimate legal, security, financial, and record-retention obligations.

Certain information may need to be retained for a limited period where required by law or necessary for fraud prevention, dispute resolution, security, or other legitimate purposes.

14. Children’s Privacy

NORAD Academy’s Services are intended primarily for students and learners preparing for medical and professional examinations.

if our Services are used by individuals below the age at which they can independently provide consent under applicable law, additional parental or guardian consent may be required.

We do not knowingly collect personal information from children in violation of applicable laws.

If a parent or guardian believes that a child has provided personal information to us without appropriate consent, they may contact us so that we can review and address the matter.

15. International Users

Your information may be processed or stored in locations where NORAD Academy or its service providers operate.

By using our Services, you understand that your information may be transferred and processed in accordance with applicable data protection laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or privacy practices.

When we make significant changes, we may provide notice through the NORAD Academy app, our website, or other appropriate means.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

NORAD Academy
Email: support@noradacademy.in
Website: www.noradacademy.in

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By using the NORAD Academy application and related Services, you acknowledge that you have read and understood this Privacy Policy.